I recently ordered two hats and a beanie as Christmas presents for my husband. I contacted Russ to see if my order had shipped. He responded very quickly. I thought I had ordered them with plenty of time to get here by Christmas but they eneded up coming the day after. As soon as the mail came I gave the box to my husband to open. Russ included a post card with pictures of him when he was little and a little info about himself and why he started this company. We really enjoyed reading it. My husband really liked the two hats and put the beanie and wore it all day. I didn't know at the time I placed the order but, he was already a fan of Scotch and Iron and he had neen eyeing one of the hats I got for him! Thank you Russ for making quality products for the car guys that are that little kid helping their dad work on a car in the garage at heart!
My husband wanted some things off the website that were either limited quantity or limited edition. Everything was sold out, but Russ helped me get two hats, TWO! I can’t thank him enough for helping me out and getting them here before Christmas. They were perfect and one of a kind.
It fits a little bigger than my other hats, as far as around my head, which is great because I have a bigger head! But it is not too tall. I hate tall hats. My hat was lost in the mail. When I contacted them about it, they were quick to rush me out a replacement, also quick to reply to my messages! Much appreciated.